Index

Introduction

This resource pack starts with introducing you to the subject of “people with intellectual disability as consumers of support services”. This is the title of a European project supported by the European Commission.

Booklet “I know what I want, I buy what I want”

This booklet is available in 11 European languages. In this resource pack you will find one booklet in your own language. There is also a copy of the booklet on the CD-ROM so you can print as many as you need.

Trainers’ manual

The trainers’ manual is designed to help you as a trainer, support worker, parent or self-advocate when talking about people with intellectual disability as consumers of support services.

This manual introduces you to the steps and principles of being a consumer and uses examples from other material in this Resource Pack.

The trainer’s manual is available in English, German, French, Dutch, Spanish, Portuguese, Greek, Finnish and Swedish. You will also find it on the CD-ROM for further dissemination.

Presentations (overheads or PowerPoint)

You will find three different presentations in the resource pack. These presentations can be used when you are in a training situation with persons with intellectual disability. The presentations are available in German, English, French, Dutch, Spanish, Portuguese, Greek, Finnish and Swedish.

They are included as black and white copies on paper in this resource pack. You can copy them on overhead slides. If you want to print them in colour or do a PowerPoint presentation, you can find the necessary files on the CD-ROM.

Website

On the CD-ROM and at www.inclusion-europe.org/consumers you will find a website that is easily accessible for persons with intellectual disability. It can be used as a practical tool helping them to find out the questions to ask when looking for a living facility, leisure activity or work. Thus it helps them to make informed choices.

The website on the Internet generates a list of questions which the consumers may ask to a service provider. This function is unfortunately not available on the CD-ROM. These questions are the outcome of the steps and choices made on the website and they reflect the person’s wishes and choices. This website is presently available in English, French, German and Dutch.

Information brochure on quality evaluation and consumer education

In this brochure you will find examples of good consumer information and consumer education as well as examples of systems for quality evaluation of support services. This publication is available only in English and French.

Update on EU Consumers Policy and Consumers organisations

Here you can find a brief update on current developments in EU Consumers Policy. You find also a list of European Consumers Organisations. On their websites you can find the names and addresses of consumer organisations in your country.

CD ROM

The CD-ROM contains all documents produced by the project accessible through HTML. Simply double click on the file index.htm and you will be guided through the available resources.

All files are available in PDF format. You find the installation files of the Adobe PDF Reader on the CD-ROM.

If you should need any of the material in another format, for example for translation purposes, please contact secretariat@inclusion-europe.org.